Guangzhou Haoji Technology Co., Ltd.
Email: service@nexmorase.com
Nexmorase™ Returns & Product Concerns
We want customers to have a straightforward way to contact us when an eligible product does not meet expectations.
Starting a Return Request
Before returning an item, please email service@nexmorase.com with the relevant order information, the product involved, and a brief explanation of the request.
Our team will review the information and provide the appropriate next steps when the request qualifies for return handling.
Return Condition
Unless the item arrived damaged, defective, or otherwise affected by a verified product issue, returned merchandise should generally be kept in suitable condition and include the relevant components originally supplied with it.
Items showing excessive use, alteration, avoidable damage, or incomplete contents may not qualify for the same return resolution.
Incorrect or Damaged Items
If you receive an incorrect item or notice damage upon receipt, contact us promptly and provide clear information that allows us to review the issue.
Important
Please do not send merchandise back without first contacting Nexmorase™ Customer Care, as return instructions may differ depending on the circumstances of the request.